FAQ

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Question: I didn't receive the password email after creating a new user account

Answer:

The registration email is sent automatically by our servers immediately after you create the account. Usually it only takes a few minutes until you can see the email in your inbox. If you didn't receive the email, please check these points:

  • Too restrictive spam filter

    Check your spam filter or contact your internet service provider if the email was wrongly filtered. Some big freemailers like Hotmail, Yahoo, Verizon or GMX use very restrictive spam filters which remove most of the automatically sent emails. If you use a spamfilter that requires a manual confirmation by the sender, it doesn't work at all. Automatically sent emails will be sent from donotreply@www.emsisoft.com. This is a send only email account and will not be read if you write a reply. You must enable this email address manually in your spamfilter.


  • Wrong email address

    Did you really enter a working and correct email address? In some cases typos are the reason for an impossible delivery of the email. Does your email address really work? Try to send a test email to yourself to ensure the address is working correctly.


  • Email routing problems

    Sometimes, mailservers have technical problems which may result in a long delay or non delivery. Mails may hang in queues for hours or days because of the high traffic. Mailservers may be overloaded because of spam and worm emails.


    • If our system is not able to deliver the email within 2 days to your mailserver, the user account will be automatically removed. You can create a new user account then.

    If you get a message that there is already a user account for your email address exitent, you can request the right password for the address here:
    Lost password

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